Feedback 2008/9

It has been mostly positive with a few blunders. Send your comments to products@productsmedical.com. Anytime.Tell us. Even if it hurts.
Visit our Photo Gallery to view photos and reports of customers' GPS experiences, applications, installations

 

January 12, 2009: I have been a customer for 2 yrs now. I found out about productsmedical via word of mouth.
Comments = I have enjoyed the support and special care given by the staff at productsmedical - especially by George and Rall. Richard (North Vancouver)

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December 14, 2008 You guys are amazingly fast. i am impressed. Thanks alot for your great service. impressed.Gill (Toronto )

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December 12, 2008 You guys are the best! I received my unit yesterday. Great prices, excellent service (Rall ) and quick shipping... you have it all. I will spread the word to all RV'ers around Québec. Thank you very much.

 

Dec 9 2008 So often in today's world, people are very quick to take pen to paper to complain about unsatisfactory service. I have made it a rule that if I am impressed with service, they too, shall be informed. I don't mean giving customer care as should be expected, but to go above and beyond. In that category, you guys rule. I wish I kept the name. I really think it was Jo for some reason. I hope so. I was told about you guys, and took a quick look. I was so excited I quickly placed an order for a GPS hand held. I no sooner enter my information, and send of my credit card info to you guys, when I realize I did not get the unit with the colour screen. Well here we go. I emailed, and called the toll free number, but being after hours, I had to leave a message. I just knew I was done for, and would be shipped the B/W screen. Jo emailed me back right away, cancelled my order, allowed me to re-order, and had the shipment out the next day. This was a Tues night, so my unit was shipped Wed. I received it Friday, and have not stopped talking about you guys to anyone and everyone who will listen. You are now in my favourites. Although I will not be spending a ton of money now that I own my unit, I can assure you that any accessory I need will be purchased through you. I expect you will receive orders from some of my friends, and I feel good referring them. Thanks again Jo, and productsmedical.com. You so rock
Brian( Irving, Dallas )

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December 6, 2008 Thank you! I truly appreciate you standing behind your price protection policy. Your customer service is outstanding which I must say is a breath of fresh air in today's retail environment. I will not hesitate to purchase from your company in the future and will be sure to recommend you to others!

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December 4, 2008 I am really pleased with both the mount and the magnifier. It's a great solution for turning my Dell Axim into a GPS system. I'd suggest you see if Dell would offer them on their web site or at least mention their availability. It would be nice if you had a small instruction sheet in the package or at least on your web site. Also I'd suggest pre bending the magnifier arm piece to fit the plastic mount. Thanks for offering a good product. Patrick

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November 28, 2008 I was searching for a GPS unit at 'big name' stores at first. I then did a search and found your local competitor. When I did another search I came across your web site and liked what I saw. I like that you are a Canadian Company and your prices are excellent!!!! You customer service is also excellent! I emailed a few questions to product medical Sales and received prompt and very helpful responses from Rall. Great customer service! Thank you! Robyn (Inuvik)

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November 28, 2008 Sure be nice to have Saturday shopping. Robert (Calgary)